Privacy Policy

At Asempa Hotel, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with us, including when you make a reservation, stay at our hotel, use our website, or engage with our services.

1. Information We Collect

We may collect personal information from you in various ways, including:

• Directly from you: When you make a reservation (online, by phone, or in person), check-in, use our services (e.g., room service, laundry), or communicate with us. This may include:
  • Contact details (name, address, email, phone number)
  • Identification details (passport or national ID number, date of birth)
  • Payment information (credit card details, mobile money numbers)
  • Reservation details (arrival/departure dates, room preferences, special requests)
  • Guest preferences (e.g., dietary restrictions, bed type)
  • Feedback and survey responses
• From third parties: Such as online travel agencies (OTAs), booking platforms, or corporate partners, when you make a reservation through them.
• Automatically: When you visit our website, we may collect:
  • IP address
  • Browser type and operating system
  • Referring URLs
  • Pages viewed and time spent on site
  • Cookies and similar tracking technologies (for more details, see our Cookie Policy)

2. How We Use Your Information

We use the collected information for various purposes, including:

• To manage your reservations and stays: Processing bookings, confirming details, facilitating check-in/check-out, and providing requested services.
• To personalize your experience: Tailoring our services and offers to your preferences, and remembering your choices for future stays.
• For communication: Sending reservation confirmations, updates, promotional offers (with your consent), and responding to your inquiries and feedback.
• For billing and payment processing: Managing financial transactions related to your stay.
• For security and safety: Protecting our guests, staff, and property, and complying with legal and regulatory requirements.
• For internal operations: Improving our services, analyzing trends, conducting research, and managing our business effectively.
• For marketing and promotions: Sending you information about special offers, packages, and events that may be of interest to you (you can opt-out at any time).

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• With service providers: We may share data with trusted third-party service providers who assist us in operating our business (e.g., payment processors, IT support, marketing agencies). These providers are contractually obligated to protect your data and use it only for the purposes for which it was provided.
• For legal compliance: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• In case of business transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• With your consent: We may share your information with other third parties if you provide your explicit consent.

4. Data Security

We implement robust technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure servers and data encryption
• Access controls and authentication procedures
• Regular security audits and updates
• Staff training on data protection best practices

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights

You have certain rights regarding your personal information, subject to applicable laws:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to erasure: You can request that we delete your personal data under certain circumstances.
• Right to restrict processing: You can request that we limit the way we use your personal data.
• Right to data portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You can object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

6. Children's Privacy

Asempa Hotel's services are not directed at children under the age of 18, and we do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as quickly as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revised policy on our website and indicate the "last updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: reservations@asempahoteltkw.com
• Phone: +233 550 1999 01
• Address: Tarkwa-Tamso Road, Tarkwai, Ghana

Last updated: August 31, 2025

By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.